TERMS AND CONDITIONS

  • All equipment hired for a weekend must be returned by Monday 15:00. All equipment hired on a weekday needs to be returned before 15:00 the following day. Late returns charged per item per day. No exceptions.
  • Any loss, breakage or theft is the customer’s responsibility and replacement costs will be paid by the customer on Monday after the function (no exceptions).
  • All equipment needs to be checked before leaving our premises.
  • All equipment to be returned clean. Dirty items will be charged, no exceptions.
  • Any injuries or deaths sustained by any individual, or their property using our equipment or services or visiting our premises will be solely the responsibility of the individual or individuals concerned.
  • Please note that a proof of residence and ID is required for any items rented. This is to be brought in, emailed or faxed through seven days prior to your function. No exceptions.
  • All cancellation will forfeit all monies paid. Please only place your order if you are 100% sure you need the full order. No exceptions.
  • We cannot be held responsible for items delivered to function venues or private homes. It is solely the responsibility of the person who hires the items. Replacement will be charged on all items missing.
  • We are only able to help you during our working hours. Last pick up 15:00 and last return 15:00. Consultations by APPOINTMENT ONLY during and after hours available. No exceptions.
  • We cannot be held responsible for any items once they have left our premises, you need to check them whether you are in a hurry or not. Please ensure that you open up and check all glassware before you sign for it.
  • No orders will be given to any customers who do not abide by our conditions.
  • Orders not collected will forfeit all monies paid.
  • The customer must make all changes and cancellations in writing. If a written notice of cancellation is NOT received from the client three months before the function, there will be a cancellation fee of 50% of the pro forma invoice charged for immediate payment by the client.